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Privacy

Why a data protection policy?

This Data Protection Policy is intended for the customers as well as the contact persons of Lovely Secret’s suppliers and service providers (hereinafter, “You”). Its purpose is to inform you about the processing of personal data implemented to provide and promote the products and services related to this business. “Personal data” means any information relating to a natural person (e.g., last names, first names, email addresses). Processing data means using data via automated equipment: this is the case when data is recorded, stored, and used on computer media or through electronic communications. The processing of such data is necessary for our economic activity. However, regulations require that individuals whose data is processed must receive information about this processing. The purpose of this document is to provide you with this information.

Who is responsible for processing your data?

TTCK SRL (doing business as “Lovely Secret”, “We”), with its head office located at 1360 Perwez, Chaussée de Charleroi 10, registered with the CBE under number BE0526.859.755, is responsible for the processing of personal data described in this Data Protection Policy.

What data is collected and for what purposes?

Customer data collected via our forms and order forms
This is the data you provide to us:

  • Through our website www.lovelysecret.be (the website) when you use the “Schedule my demo”, “Apply”, and/or “Contact us” forms.
  • When you place an order for Lovely Secret products via the website, at a demonstration, in a showroom, or during an event.
  • Through your customer order form, when you express the desire to organize a demonstration or when you express interest in the demonstrator job.
  • Through a contest when you express the desire to be contacted to organize a home party or to become a demonstrator.

How we use this data:

  • We use this data to create your account and to contact you following your request to host a party, learn more about hosting a party, or become a demonstrator. These uses are therefore necessary to respond to a contract request or to execute it.
  • We use your data to process your order and manage after-sales service. If you contact our Customer Service (or vice versa), we will use data such as your order information and contact history to process your request and provide the best possible service. When using the “Withdrawal form”, “Customer testimonials”, and “Return my order” forms, your data will be associated with the data we already hold and will be used to process your request. These uses are necessary for the performance of a contract to which you are a party or to take pre-contractual steps.
  • Contract-related data is also used to invoice our products and services (Accounting management). This is necessary to comply with our legal obligations in this area, including tax obligations.
  • Contract-related data (contact details, orders, payments, customer requests, etc.) may also be processed in the event of disputes regarding the execution of the contract concluded with us (Litigation management). We believe we have a legitimate interest in processing this data to defend our interests in case of a dispute with our customers or suppliers.
  • When you enter your email address through the aforementioned forms, we may use it to keep you informed of our activities via newsletters. We may also invite you to participate in games or contests or send you promotional offers for our products and services. We believe we have a legitimate interest in promoting our business to individuals who have shown interest in our products and services. You have the right to object to this use at any time, without having to provide a reason. To do so, it’s simple: when you give us your email address, you can let us know your preferences. You can also object at any time in the future to receiving promotional communications by emailing us at info@lovelysecret.be, or by clicking the “unsubscribe” link in the emails we send you. We will no longer send you promotional communications, but we may still contact you to follow up on your requests and orders.
  • We also use our customers’ data for marketing purposes. We believe we have a legitimate interest in analyzing data related to our activities to make decisions and take actions to promote and develop them. The data is analyzed on an aggregate basis, and we do not profile our customers (based on their purchases, for example).

Data we collect when you interact with the website:
Our site uses “cookies”, whether you are browsing on your computer, tablet, or smartphone. Cookies allow us to offer you an optimal browsing experience on our site (for example, they help us remember your preferences during your visit). We invite you to read our “Cookie Policy” on our website for more information on these technologies and your related rights.
Data we collect regarding our suppliers and service providers:

  • When we enter into contracts with suppliers and service providers, we keep the contact details of the contact persons within these companies.
  • We use this data for correspondence and to monitor the execution of contracts, including for questions related to the payment of invoices we receive and any potential disputes.
  • We also use this data in case of potential litigation. We believe we have a legitimate interest in processing this data to defend our interests in the event of a dispute with our customers or suppliers.

How long do we keep your data?

We will keep your Data for the time necessary for the operations for which it was collected, as well as the data retention periods imposed by law (for example, for our accounting) and the statute of limitations for contract-related disputes.

Who can your data be shared with?

Your Data may be shared with other service provider companies by TTCK SPRL. For example, order shipments are handled through BPOST SA and/or MONDIAL RELAY SA, and online order payments are processed through INGENICO GROUP division OGONE, CCV, PAYPAL, and SOFORT. However, TTCK SPRL never has access to your banking information during a credit card payment. Banking transactions are carried out directly on the bank’s server.
To execute our services, particularly for marketing purposes, we may need to subcontract all or part of our tasks to technical subcontractors bound to us by contract. TTCK requires its subcontractors to comply with Data Protection legislation and to provide sufficient guarantees regarding the implementation of appropriate technical and organizational measures, ensuring the processing meets the requirements of applicable Data Protection laws and guarantees the protection of your rights. We do not sell or disclose the Data we collect about you to any other third parties for commercial purposes, for instance.

What are your rights?

  • Right to be informed: You have the right to obtain information about the processing of your data. We comply with this obligation by informing you through this Data Protection Policy.
  • Right of access: You have the right to obtain a copy of your Data at any time, free of charge.
  • Right to rectification: You have the right to demand that incorrect Data be corrected and that inappropriate or no-longer-needed Data be deleted. Please note that you are responsible at all times for verifying the accuracy of the Data you provide to us.
  • Right to be forgotten (Right to erasure): If you no longer want your Data to be processed and you meet the conditions to request the right to erasure, we will delete your Data from our database.
  • Right to data portability: Where applicable, you also have the right to the portability of your Data under the conditions provided by applicable Data Protection legislation.
  • Right to object: You have the right to object to any use of your Data for direct marketing purposes. You can exercise your right to object either through automated processes provided for this purpose in the emails sent to you or, alternatively, by sending an email to: info@lovelysecret.be.
  • Right to withdraw your consent: When your data is processed based on your consent, you have the right to withdraw this consent at any time for the future.
  • Right to restriction of processing: Finally, you have the right to obtain from TTCK SPRL the restriction of the processing of your Data, in accordance with applicable Data Protection legislation.

Information regarding minors

We do not intentionally collect personal information from minors under the age of 18. If we discover that we have inadvertently collected information from minors under 18, we will take steps to delete the information as soon as possible, unless applicable law requires us to retain it.

Security

We have developed appropriate technical security rules (SSL Certificate, encrypted data) and organizational rules (independent storage, etc.) to prevent the destruction, loss, falsification, modification, unauthorized access, accidental disclosure to third parties, and any other unauthorized processing of Data.

Liability Limits / Compensation

TTCK SPRL’s liability will be limited to direct damages, excluding all indirect damages. TTCK SPRL can never be held liable for damages deemed indirect such as, but not limited to, loss of Data, financial or commercial prejudice, loss of profits, increase in overhead costs, or schedule disruption. Furthermore, TTCK SPRL cannot be held liable for any damage resulting from illicit manipulation of Data by third parties (Data theft, viruses, phishing, or other computer crimes). Numerous protection measures (HTTPS – antivirus/malware – encrypted data, etc.) have been put in place to optimally guarantee the security of stored Data.

Where is your data stored and is it transferred outside the European Union?

Your Data is stored within the territory of the European Union. We do not send your Data outside the European Union unless our customers are located outside the European Union.
However, using email as a communication tool means we cannot rule out data being transferred outside European territory. Some email services used by European citizens are provided by companies located and operating outside this territory, mainly in the United States, which are not systematically subject to the same data protection obligations. These communications are, however, limited to what is necessary to execute contracts concluded with our customers. When this address is used by a person who has not concluded a contract with us, we consider that the person providing this contact address consents to this transfer inherent in its use.

What about websites or social networks that can be interacted with on our website?

We also wish to point out that our Website may contain hyperlinks and other references to other sites (especially social networks) that we do not manage or control, and to which these provisions do not apply. We have no control over how third-party sites and services handle your personal information. We do not verify third-party sites and services, and we are not responsible for these third-party sites and services or their privacy practices. Please read the privacy statements of the third-party sites or services you access from our sites or services, as their rules may differ from ours. Please also see our “Cookie Policy” regarding this.

Who to contact if you have a question, to exercise your rights, or in case of a dispute?

To exercise your rights or if you believe we are failing in one of our legal obligations, you can contact us by sending an email to info@lovelysecret.be or a letter to TTCK SPRL’s head office: Chaussée de Charleroi n° 10, 1360 Perwez. We will make every effort to follow up within the legal timeframes. If our response does not satisfy you, you have the right to file a complaint with a supervisory authority. The Belgian authority is the Data Protection Authority (formerly the Privacy Protection Commission). We reserve the right to ask you for proof of identity before responding to a request to exercise your rights.

Effective date and future modifications to our policy

This policy is effective as of 05/25/2018. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time.

Intellectual Property

All texts, comments, works, illustrations, and images reproduced on documents belonging to the Lovely Secret brand are reserved under copyright and intellectual property laws. Any use other than private use without prior written authorization from the company constitutes infringement and is punishable under intellectual property laws. Any total or partial reproduction of the documents published by the brand and the company is strictly prohibited.

Termination/Resolution for breach by a contracting party

The preceding stipulations contain no waiver of our right to claim, at our convenience, in the event of non-payment or non-compliance by our co-contractor with their contractual obligations, the resolution or termination of the agreement with damages. In the event of termination/resolution of the contract due to the fault of a contracting party, a fixed compensation of 30% of the total price will be owed to the other party.

Data Protection and Privacy

In accordance with the law, the customer is informed that personal data is subject to automated processing intended for customer relationship management. The customer has the right to access, rectify, and, subject to applicable legal provisions, delete data concerning them, which they must exercise by written request, with Customer Service being the data controller. All information collected is intended for internal use for order processing, customer files, or to allow our company to send you commercial offers.

Ambassadors

The Ambassadors representing our brand are independent contractors: we cannot be held directly liable for an issue related to an independent Ambassador.

Disputes

In the event of a dispute between parties or proceedings for payment, only the courts having jurisdiction over our head office (RPM Nivelles) are competent.

Amendments to the agreement

Any change to specific agreements or these general conditions must be the subject of a written addendum signed by all parties.

Severability Clause

The invalidity or illegality of one of the clauses provided for in the contracts (specific and general conditions) agreed upon between the parties in no way entails the invalidity or nullity of the other conditions of the contract concluded between the parties—such clauses remaining fully valid.

TTCK Srl, DBA Lovely Secret
Chaussée de Charleroi n° 10, 1360 Perwez
BE0526859755
010/655.695

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